Refund policy

LUMERA PERFECT

Returns & Refund Policy

Lumera Perfect is committed to providing high-quality products and a professional customer experience. Please review the terms below regarding returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in original condition

  • All original packaging, tags, accessories, and documentation must be included

  • The return request must be submitted within the 30-day window

Lumera Perfect reserves the right to refuse returns that do not meet these criteria.

2. Return Shipping Responsibility

Items That Are Damaged, Defective, or Incorrect

If your order arrives damaged, defective, or incorrect, Lumera Perfect will cover the return shipping costs.

Customer-Initiated Returns

If you are returning an item due to change of mind, incorrect selection, sizing issues, or personal preference:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

3. How to Initiate a Return

To begin the return process:

  1. Email: Send your request to info@lumeraperfect.com

  2. Include: Your order number and reason for return

  3. Authorization: Wait for confirmation and return instructions

  4. Ship: Send the item back according to the provided instructions

Returns sent without prior authorization may not be accepted.

4. Refund Policy

Once your return is received:

  • The item will be inspected for eligibility

  • Approved refunds will be issued to the original payment method

  • Please allow up to 7 business days for the refund to reflect, depending on your financial institution

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact customer support. Exchanges are subject to product availability.

6. Non-Returnable Items

Certain items may be marked as non-returnable due to hygiene or safety reasons. These exclusions will be clearly noted on the product page at the time of purchase.

Contact Information

Store: Lumera Perfect

Address: 6704 Rocky Ridge Rd, Hillsborough, NC 27278

Email: info@lumeraperfect.com

Phone: +1 252 400 8377

Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM EST

Lumera Perfect aims to respond to all inquiries within 1–2 business days.